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Frequently Asked Questions

FAQs on Mobile App Development

General Questions

What services does your mobile app development agency offer?

  • Full-stack web development
  • Hybrid app development
  • Native app development for both Android and iOS
  • Desktop application development
What industries do you specialise in?
  • While we have a versatile skill set that isn't limited to any specific industry, we have significant experience working with corporations in the optical design, telematics and logistics, and both private and public sector services industries.

How long has your agency been in business?

  • Our journey began in 2016 in Hong Kong where we started as freelancers. Over the years, we transitioned through sole proprietorships in the Netherlands and England before transitioning to officially incorporating in the UK in 2023.

Can you provide references or case studies from past projects?

  • Absolutely, we will have some available soon.

Project-Related Questions

How do you ensure the quality of the app developed?

  • We leverage a hybrid Agile methodology to plan and execute app development systematically, breaking it down into phases, milestones, and individual tasks. This structured approach allows us to maintain a high standard of quality while effectively managing costs and timelines.

 

Can you integrate the app with our existing systems (e.g., CRM, ERP)?

  • Generally, yes. The feasibility of integration largely depends on the developer-friendliness of the existing system. While integrating with older applications can be challenging, we often find ways to create effective workarounds.

What is your app development process?

  • Our development process is structured and systematic, ensuring quality and efficiency at each step. Generally, it follows these stages:
    • Discovery: We kick off with a discovery phase where we understand your requirements, goals, and the target audience for the app.
    • Design: In this phase, we work on the UI/UX design, creating a blueprint of the app based on our collaborative discussions.
    • Development: Here, our development team takes charge, building the app functionality in sprints, each resulting in a demonstrable prototype.
    • Testing: Once the app is developed, we conduct comprehensive testing to identify and fix bugs, ensuring smooth performance.
    • Deployment: After thorough testing, we proceed to deploy the app on the respective app stores.
    • Maintenance: Post-launch, we provide support and maintenance to ensure the app's continuous performance.

How do you approach UI/UX design?

  • Our approach is highly collaborative. Our in-house designers work closely with clients, incorporating their feedback to ensure the end product aligns perfectly with their vision.

 

What technologies and programming languages does your agency work with?

  • We are proficient in a wide array of technologies including, but not limited to:
  • Windows/Mac applications: C#, Visual Basic, Objective C, Swift
  • Web and hybrid applications: HTML, CSS, JavaScript, ReactJS/ReactNative
  • Native applications: Swift and Java/Kotlin

Cost and Timeline

How do you structure your pricing?
  • We initiate the project with a deposit to commence the design phase, followed by structured retainers to maintain a steady development pace while adhering to the budget and timeline.
What is the average cost to develop a mobile app with your agency?
  • For hybrid applications, the price range is typically between £5,000 and £25,000. Native applications start from £15,000, with the final cost depending on the scope and functionalities required.
How long does it take to develop an app?
  • On average, the development process spans 3-12 months, though this can vary based on the complexity and specific requirements of the app.
What factors can affect the timeline and cost of app development?
  • Several factors can influence the timeline and cost, including client communication delays, scope alterations during the development process, and technical constraints.

After Development Support

Do you offer post-launch support and maintenance?
  • Yes, we provide 30 days of complimentary support post-launch. For long-term support, we offer software license agreements to ensure the app remains operational and up-to-date. As well as SLA's that cover new features and improvements.
Can you help with app store optimisation and marketing?
  • While it's not our primary focus, we are always here to offer advice and share our experiences to help you succeed.
Do you offer training for our team to manage the app internally?
  • Yes, training can be arranged depending on the specifics of your project.
How do you handle bugs and other technical issues post-launch?
  • We offer inclusive support for the first 30 days post-launch to address any technical issues. After this period, we recommend opting for one of our support packages to ensure your users have a smooth, bug-free experience.

Legal and Security

How do you handle confidential information?

  • We prioritise secure handling of all confidential information, adhering to best practices including the use of Non-Disclosure Agreements and Multi-Factor Authentication (MFA) for all our operations.

What is your policy on intellectual property and ownership of the app code?

  • The code we develop for you is yours upon project completion and after all payments are made.

Collaboration and Communication

How often will we receive updates during the development process?

  • We maintain transparent and open communication throughout the development process. Typically, we conduct weekly meetings to update you on the project's progress and to gather any feedback or inputs you may have. Additionally, we are always available to address any queries or concerns you may have in between the scheduled updates.

Who will be our main point of contact during the project?

  • You'll primarily liaise with either James or Dan throughout the project's various phases.
Can we meet the team working on our project?
  • Absolutely, we can facilitate virtual meetings as we operate remotely.
Do you use any project management tools to facilitate collaboration and transparency?
  • Yes, we use Jira and Slack for internal operations and rely on Trello boards for project management, offering you 24/7 access to project progress.