Direct support
Send a support request by email.
Use email for normal support requests. Use the phone number when an active production issue is affecting customers or business-critical work.
Support
Support for Polyphasic projects, apps, and websites.
If something we built needs attention, send the details by email. We use the same support route for client systems, public apps, websites, internal tools, and product questions.
Tell us what happened, where it happened, and how to reach you. If the issue affects a live service or customer workflow, say that clearly in the first line.
Request template
What to include
- Project or app
- The product, site, system, or client project name.
- Issue summary
- What happened, what you expected, and whether it repeats.
- Environment
- Device, operating system, browser, app version, or affected URL.
- Evidence
- Screenshots, error messages, timestamps, or steps to reproduce.
Coverage
Use this page for any Polyphasic-built work.
Support requests can cover current projects, older builds we maintain, and our own products. If you are not sure where your request belongs, send it here.
Products
Forma, Lextura, Sessionmark
Questions about app behaviour, account access, product issues, documentation gaps, or something that looks broken.
Client systems
Software, portals, and automations
Problems in internal tools, dashboards, integrations, workflows, admin panels, APIs, or data processes we built.
Web and mobile
Sites, stores, and apps
Live website issues, mobile app bugs, content problems, performance concerns, broken forms, or deployment questions.
Before you send
Small details make support faster.
- Include the project name in the subject line if you know it.
- Attach screenshots or copy the exact error message where possible.
- Tell us if the problem is blocking customer work, payments, logins, or operations.
- Share the affected URL, account email, or workspace name if it helps identify the issue.
"A useful support request does not need to be long. It needs to tell us where to look, what changed, and how serious the issue is."
Polyphasic Developers supportSupport FAQ
Common support questions.
Quick answers for people looking for Polyphasic Developers technical support, app support, or project help.
How do I contact Polyphasic Developers for support?
Email [email protected] with the project or app name, issue summary, steps to reproduce, screenshots if useful, and the best contact details for a reply.
What projects does this support page cover?
It covers active client software, websites, mobile apps, automation systems, and Polyphasic-built products including Forma, Lextura, and Sessionmark.
Can I send a support request without a form?
Yes. This page is email-first so it works as a static support route. The email button opens a pre-filled request template in your default mail client.
What should I do for urgent production issues?
Email the details and call +44 330 111 0089 if a live service, payment flow, login system, or customer-facing workflow is actively blocked.
Need something new?
Support request, project question, or future build.
If your message is really about changing scope, adding a feature, or starting a new project, send it anyway. We'll point it to the right place.